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Support   Q: Where can I buy extra speakers for the iSymphony wireless system?
A: iSymphony wireless systems can support and broadcast audio to up to 20 additional individual speakers. Extra speakers can be purchased online through Costco.com – just search "iSymphony". Very soon we will be launching a new range of speakers including high-powered bookshelf speakers for the hi-fi listener and outdoor speakers. Be sure to check back often so you don't miss out on these exciting new offerings		  
FAQ   Q: How do I pair additional speakers?
A: Make sure all the wireless speakers are in the operating locations and connected to AC power. Power ON the wireless main unit and the wireless speakers.  
Press the PAIRING button on wireless main unit front panel or on the remote control for 6 seconds until the display shows Press Pairing Key on Speaker!"  
1-Press the PAIRING button on the Left speaker or Right speaker control panel.  
2-Press the PAIRING button on the speaker remaining to be paired as guided by the display. The second speaker pairing is complete  
At this stage you may choose to set this pair of speakers as Master Group speakers or Slave Group speakers. The system can accommodate any combination of Master and Slave Group speakers.
•To set as Master Group press the |<< or >>| button for to select "Yes" and press the ENTER button to confirm. Display shows "Pairing Complete!".
• To set as Slave Group press the |<< or >>| button for to select "No" and press the ENTER button to confirm. Display shows "Pairing Complete!"  
For pairing additional speakers, repeat Steps 1 to 4 again. 		 
    Q: What is the difference between pairing speakers as "Master" and "Slave"?
A: Master Group Speakers
Use this option when you want centralized control of the whole system.
All Master Group speakers receive the same audio from the wireless main unit.
Master Group speakers are controlled directly by the wireless main unit.
Main unit volume is applied to all Master Group speakers.
Adjusting the volume on any speaker in the Master Group will affect the volume equally on all others in the Master group.
Powering ON or OFF the main unit will power ON or OFF all speakers in the Master Group.
Powering ON or OFF any speaker works in two ways:
-Short press – only the left and right speaker in the pair are powered ON or OFF. Wireless main unit and from every other pair in the Master Group are unaffected.
-Long press – speaker pair, main unit and every other pair in Master Group power ON or OFF together.
 Slave Group Speakers
Use this option when you want individual control of speaker pairs, usually on a room-by-room basis. For example, speakers placed in a bedroom could use this setting so that volume and power changes on the main unit do not unintentionally wake someone.
All Slave Group speakers receive the same audio from the wireless main unit.
Slave Group speakers are controlled independently from the main unit and from each other.
Each pair of Slave Group Speakers has its own volume control, independent of the main unit and any other pairs in the Slave group.
Adjusting the volume on any speaker in the Slave Group will affect the volume only on the other speaker in its pair, that is L + R speakers always act together. All other speakers and wireless main unit will be unaffected.
Powering ON or OFF any one speaker works in two ways:
- Short press – only the left and right speaker in the pair are powered ON or OFF. Wireless main unit and from every other speaker pair are unaffected.
-Long press – speaker pair, main unit and other speakers all power ON or OFF together.		  
    Q: Is the iSymphony wireless system compatible with my iPod?
A: Please refer to the table below. iPod models shown with a check mark are fully supported. Models marked in grey offer limited compatibility (marked "L") or are not supported (marked "x").

Details of limited compatibility:
iPhone – charging and audio playback supported, audible interference may be heard.
3G classic – audio playback supported, charging not supported
Shuffle models – charging not supported, audio playback is supported only via auxiliary-in connection. 		 
    Q: Is the iSymphony wireless system compatible with my iPhone?  
The W2 supports music playback and charging of iPhone, iPhone 3G and iPhone 3GS. When docking the iPhone into the wireless system you will receive a message similar to the below (depending on your iPhone model), asking you if you would like to turn on Airplane mode to reduce interference. For the best possible audio experience we recommend choosing "Yes" but users should realize that selecting "Yes" will disable the phone features of the iPhone, turning it into a media player only. If you would like to keep the phone features active, select "No". Users should realize that by selecting this option they may notice audible interference when incoming calls or text messages are received or about to be received. This is not a malfunction of the product.
  
  Q: What technology does the iSymphony wireless system use to transmit audio? Will it interfere with my Wi-Fi network, cordless phone etc?
A: The iSymphony W2 Audio System with Wireless Speakers uses state-of-the-art wireless transceiver technology operating in the 2.4GHz frequency band. This same frequency band is used for wireless LANs, microwave ovens and some cordless phones. This technology is designed to co-exist with other users of the same frequency band and will not cause harmful interference when installed and operated correctly.		  
  Q: Can you give me any advice about setting up my iSymphony wireless system? What is the best location for the main unit and the speakers?
 A: Setting up a wireless audio system allows you much more flexibility than with conventional wired speakers. Wireless speakers may be placed anywhere within the room, or in another room within 100 feet of the wireless main unit. Since there is no physical connection between the system components, you can be creative with your system layout. iSymphony wireless systems are also wall-mountable for additional flexibility. Because this system uses wireless technology to transmit audio there are few things you should understand about wireless systems that will help you get the best performance from your iSymphony Wireless.
To avoid interference, maintain the following distances between system components (wireless main unit and wireless speakers) and other electronic devices that use the same radio frequency (2.4 GHz band).

Do not place the wireless main unit or speakers in a metal cabinet or bookshelf.
Depending on your wall thickness and material, the operating range may be reduced.  		  
  Q: What is the operating range of the iSymphony wireless system? How far from the main unit can I place my speakers?
A: Typical operating range in a residential or office environment is approximately 100ft. As with all wireless devices, the iSymphony wireless system's operating range may vary depending upon building construction, building materials, atmospheric conditions and sources of interference. The presence of substantial amounts of metal and concrete in a building's structure may reduce operating range.		  
  Q: Why do I occasionally see a red light flash on the front of the speaker accompanied by a brief interruption in the audio?  
A: The wireless audio system will automatically seek a clear channel if any other wireless devices interfere with its communication. When this happens, the red "Link" indicator flashes on the speakers and there is a brief interruption in the audio coming from the speakers. This is the normal operation of the product working to assure the best possible performance of your wireless audio system. If the interference persists, try moving the other devices to another location, or move the wireless main unit or wireless speakers farther from the interfering devices.   		 
  Q: Why is there no sound coming from my speakers accompanied by a flashing red light inside the speakers?
A1: The speakers may have become unpaired and need to be paired again, or may not have been paired correctly. Unplug the unit for 1 minute and then follow the instructions for re-pairing the unit on page 31 of the owner's manual.  
A2: The speakers might be too far from the main. Please make sure the speakers are within the 100 foot range of the main unit. Please remember that a large number of walls or windows, especially concrete or containing a large amount of metal will reduce the operating range of the system.   		 
  Q: Why is there sound coming from my speakers distorted? What can I do to fix it?  
A: The iSymphony wireless system is designed to deliver clear audio within its operating range if set up correctly. There are several possible causes for audio distortion. If your wireless system is operating in the presence of several strong Wi-Fi networks, Bluetooth devices or cordless phone systems, the interference generated by these devices may be heard as distortion. You should disable these interfering devices or increase the separation between the system components (main unit and speakers) and the interfering devices. You can find more information about selecting the best location for your system on page 8 of you user manual. Other possible causes for distortion include the presence of concrete or brick walls in the transmission path and/or the presence steel framing/reinforcing in the vicinity. Double-paned windows, especially those in aluminum frames can also significantly cut transmission range. Moving the speakers closer to the main unit or allowing a more direct path between the main unit and speakers will usually solve the problem.   		 
  Q: Can I use an MP3 player other than an iPod with the iSymphony wireless system?  
A: Yes. You can connect any other MP3 player for audio playback as long as you connect it to the "AUX IN" input on the side of the unit. You will require a special cable for this called a "3.5mm audio stereo jack to 3.5mm audio stereo jack cable". Please see image below. You can buy this cable at any local electronics store for a few dollars.  
 
 

Q: Can I use the iSymphony wireless system to play back the sound from my television?  
A: Yes. You will need a special cable called a "3.5mm to RCA Audio Y Cable". Once you have this cable you connect the headphone plug to the AUX IN jack on the side of the unit and the other end will go into the "Audio out" on the TV. Once this is plugged in, adjust the function on the system to select "Auxiliary" and the unit will play the sound from the television through the speakers. Below is an example image of the type of cable you need – notice that it has red and white RCA connectors on one end and a stereo mini-plug on the other end


  
  Q: Is the iSymphony wireless system wall mountable? If so, which mount do I use?  
A: The main unit and speakers are wall mountable. You will find detailed wall mounting instructions on page 34 of your user manual. To mount the main unit you should use a VESA 75 compatible wall mount typically used for mounting small LCD monitors. We recommend using a fixed or tilt-only mount. The wireless speakers are compatible with satellite speaker or small bookshelf speaker wall mounts. Both the main unit and speakers attach to the mounts using M4 (metric) bolts. Wall mounting hardware is not included and may be purchased from many retailers specializing in audio and video equipment.		  
 

Q: The power plug for my wireless speakers doesn't seem to connect very firmly and sometimes falls out. What can I do? Why do my speakers keep losing power and cutting off intermittently?  
A: We have had reports of this problem in a small number of units. Please email us at

info@isymphonyproducts.com

and include your name and mailing address and we will send you a set of small rubber caps that will address this problem permanently.

  
  Q: What is the maximum capacity SD card or USB drive that the system will support?
A: iSymphony products with a USB or SD slot can read USB drives and cards up to a maximum capacity of 32GB.  Cards with capacity greater than 32GB cannot be recognized.		  
 

Q: I have a new iPod (4G), new iPod touch (2G) or new 120GB iPod classic (6G). Is it compatible with iSymphony products?


A: iSymphony products shipped since early 2009 support all newer iPod models and include docking adapter for these models. If your iSymphony unit was purchased some time in 2008 or before and does not include a dock adapter specifically for your new iPod, please follow these simple instructions for locating and using the adapter provided to you by Apple and included with your iPod:  
1) Locate the white adapter than came in the box with your iPod.*


 
2) Open the iPod docking drawer by pressing the button on the left side of the main unit
 

3) Insert the white adapter into your iSymphony unit and press firmly to seat.

  * All iPod products shipped by Apple include an adapter specifically designed for that model.  The new iPod nano and classic come with an adapter that will allow your new iPod to fit securely into iSymphony docking products.

  
     
  Q: Can I connect devices other than flash drives to the USB port on the unit?
A: iSymphony Music Systems with a USB port can access and play back music files in MP3 and WMA formats from devices that support the USB mass storage device standard. This includes:  
. USB flash drives 1
. USB flash memory cards accessed through USB card readers 2
. USB hard disk drives 3
 Devices that require FireWire connection or multiple USB ports for power are not supported.  
1 Compatibility with all USB flash devices is not guaranteed
2 Compatibility with all USB card readers and flash memory devices is not guaranteed
3 iSymphony units are compatible only with hard disk drives that conform to the USB mass storage standard, use one USB port for power and data connection (combined), and do not exceed the power rating of the USB port on the unit (500mA at 5V), or have a separate power supply.